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Frequently Asked Questions


  • How do I make an account?
  • Do you accept orders by phone or e-mail?
  • How do I check the status of my order?


  • What types of payments are accepted?
  • What is the cost of shipping?
  • Will Hawaii sales tax be imposed on my orders?
  • Are tariffs imposed?
  • Is it safe using my credit card on this website?
  • Why did my credit card company charge me even if I canceled the order?
  • When will my credit card be charged?

Order Inquiry

  • How do I verify my order?
  • Where do I inquire about my orders after I have placed an order?
  • How do I cancel an order after the order is placed?


  • What shipping options are available?
  • I did not receive my package yet.
  • Can I request a special time/date for my delivery to arrive?
  • Can you send my order to an address that is not mine?

Return / Exchange

  • How many days will I have to return/exchange?
  • A wrong or defective item was delivered to me.
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