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Price Match

Price Match

Aloha Outlet Select Shop will price match if you find a lower price on an identical available product at another competitor’s online retail store, only at the time of purchase. (See full policy below for details)

How do I request a Price Match?

Please provide proof of price with the following information at the 2nd Step of the Checkout in the “Special Request” form:

1) Price Match Item (The Aloha Outlet Full Item Name)
2) Competitor’s Full Item Name
3) Direct Website Link to Competitor’s Item
4) Competitors Item Price

*The price match approval processing time will take about 1 to 2 business days from the day of your order.

How do I show “proof” of price?

The best way to show the proof of price is to provide us a Direct Website Link to the identical item you would want a price match. So when we click on the Website Link, it will take us directly to the competitor’s item with the proof of price. We reserve the right to verify the lower price and availability of the item during the approval of the price match.

What does “identical” item mean?

An identical item is the same brand, style, material, color, size, and etc… (It depends on the item you are price matching).

Does Aloha Outlet price match “free gift with purchase” offers?

We do NOT price match “free gift with purchase” orders.

Are shipping charges included in price match?

Yes, shipping charges are included in price match, but it depends if the competitor offers free shipping. Please see below for details:

  1. If your Aloha Outlet order received free shipping and the competitor offers free shipping, we will price match the product without considering shipping charges.
  2. If your Aloha Outlet order received free shipping and the competitor does not offer free shipping, we will include an appropriate shipping charge in the competitor’s price before price matching.
  3. For International orders, the shipping fee will be calculated depending on the weight of the package unless the competitor offers free shipping for international orders. If the competitor offers free international shipping, we will price match the product without considering shipping charges.

Exclusions

Aloha Outlet Select Shop will NOT price match the competitor’s items that are:

  1. Natural Made Products. Such as…
    - Hula Instruments, Shell/Kukui Nut Accessories, and more…
  2. Hawaiian Jewelries
  3. Sale, Clearance, and Closeout Items
  4. Limited Time or Limited Quantity, and Out of Stock Items
  5. Wholesale Prices
  6. Items Sold only in Retail Stores, and if Sold Online Compete with Online Pricing
  7. Custom-made Products
  8. Items sold on auction sites
  9. Non-U.S. Retailer

How will I know if my order was approved for “Price Match”?

We will send you another confirmation e-mail if your price matching was approved.
If the price match was NOT approved, we will contact you via e-mail to reconfirm your order.

*Rules are subject to change at anytime without notice.