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About Shopping


We offer FREE Shipping on all U.S. Domestic orders for any size and quantity.
*Some restrictions may apply. See below and/or product details for more information.
Please see the chart below for details:

USPS Priority Mail®

Shipping Fee Order Processing** Delivery Time Estimated Delivery
U.S. Domestic Free* 1-2 Business Days 3-5 Days 5-7 Business Days
International Varies Depending on Country 1-2 Business Days 7-10 Days 10-14 Business Days

*Free U.S. Domestic shipping on most items except for some Hawaiian Instruments and heavier items.
**Order Processing may delay depending on the availability of your ordered items.

USPS logo

About International Shipping

The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; please contact your local customs office for detailed information.
When customs clearance procedures are required it can cause delays beyond our original delivery estimates.

Regarding International Shipping Fees

Making a single order rather than multiple orders will save you money for items with a shipping fee, as items with the same shipping fee will not increase no matter how many you purchase!

Exampe 1)
When purchasing a Hawaiian Dress with a shipping fee of [$6.10], whether you order 1 or even 5 pieces, the shipping fee will still be [$6.10]!
*Please note the highest shipping fee of your ordered items will be charged.

Exampe 2)
If you purchase a Hawaiian Dress with a shipping fee of [$3.00] and an Hawaiian Dress with a shipping fee of [$6.10], no matter how many of each you purchase, the shipping fee will still be [$6.10]!

Exchange & Return Policy

If you are not 100% satisfied with your purchase, please return it to us for an exchange or refund within 14 days upon receiving the package (Returns must be unworn, in the state you received them, and in the original packaging).

You are responsible for the return shipping costs. When making an exchange, AlohaOutlet will cover the shipping costs delivered back to you.

We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. AlohaOutlet is not responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D. returns.

*Final sale items cannot be returned or exchanged.

How to Exchange or Return

Please contact AlohaOutlet by logging into My Account:

  1. Go to My Account from here or click on “My Account” located at the top right corner of the page.
  2. Login with your e-mail and password.
  3. Click the “Detail/Inquiry” (Blue Button), According to your Order Number.
  4. At the bottom of the screen, please contact us by using the form under “Order Inquiry” with the following information:
    • Your Full Name
    • Order Number
    • Returning Product Name and Size
    • Reason for the return/exchange. If it is an exchange, please provide the item name and size of the product you wish to exchange to.

Please Send Your Return or Exchange to

Aloha Outlet
2200 Kamehameha Highway #100
Honolulu, HI 96819

Additional Information on Exchanges

  • Contacting AlohaOutlet will allow the customer to be aware of the availability of the items and approximate time period before the exchange process.
  • If the exchange products are available, we will charge you for the exchange items and the package will be shipped out as soon as possible to provide you quicker service.

Return Refund Information

Once your return is received, your refund will be processed and a credit will be applied to your credit card within 1-2 business days upon receiving your package. Please note that depending on your credit card company, it may take an additional 5-10 business days for the credit to show up on your credit card account.

How to Cancel Order/Item(s)

If your order/item(s) have NOT been Shipped, you can request for a cancel by phone or via e-mail by going through the following steps:

  1. Click on “My Account” located at the top right corner of the page.
  2. Login with your e-mail and password.
  3. Click the “Detail/Inquiry” (Blue Button), According to your Order Number.
  4. Please click the “Cancel” link according to the item(s) you would like to request a cancel.

How to Earn Points

You will earn 1 point per $1.00 spent AFTER the item(s) are purchased from the shops that are participating in the Point System.

*The points you will earn is shown below the price on each item under the item description.
*Points will NOT be earned on shipping & handling charges.
*There is NO expiration date on points.
*The point system rules are subject to change at any time.

How to Redeem My Points

You can get $1.00 off your next order for every 100 points spent at the 2nd step of the checkout.

The points can ONLY be used in increments of 100 at the Checkout   Example:

100 points = $1.00 off (US Dollars)
200 points = $2.00 off (US Dollars)

*Participating Point System Shops:  AlohaOutlet Select Shop

How to Check My Points

You can check your points by logging into My Account

Exchange rate

Exchange rate is updated every hour and we retrieve a exchange rate on openexchangerates.org services.