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Store Information Summary

Retailer AlohaOutlet
Sales representative Hide Kuratani
Address 2200 Kamehameha Hwy #100 Honolulu Hawaii 96819 US
Contact Information TEL:Japanese 010-1(808)922-0536 | English(808)922-0537
Necessary Charges
  • Shipping Fee (rates vary on specific items)
  • Sales Tax - If purchased from State of Hawaii.
Shipment Period If the ordered item is available we will be able to ship within two business days after an order is received. However, when an item is NOT available, we will contact the customer by e-mail on its availability.

Order Processing is normally 1 - 2 Business Days

*Processing may delay if the item(s) are not available.

Delivery for USPS Shipping is normally 3 - 5 business days after the "Order Processing" is complete.

Please note that addtional cost will be applied for Non-U.S Countries. We will contact & confirm with you about the fee.

If you would like to pick up your item from our location, please let us know when submitting your order in the "Special Request" box.
Payment Information Credit Cards Accepted
Visa / Master / JCB / American Express / Discover / Diners

The charge is made as soon as the item is packed and ready to be shipped.
Cancellation Policy We are unable to accept 100% refund on cancellations after we have shipped your purchased items; however, if you cancel your order before it is shipped, we will be able to refund you 100% immediately. If your order has already been shipped, you must submit a "Cancel Request" through your AlohaOutlet account within seven days after receiving your order with the reason for return. We will then determine whether the cancellation is deemed valid. (see return policy below for details)

* The customer is expected to arrange and pay the cost of the return shipping.
Return Policy If you are not satisfied with your purchase, please return it to us (New/Same Condition with Tag, if applicable) for an exchange or refund within 14 days upon receiving the package. You are responsible for the return shipping costs. When making an exchange, AlohaOutlet will cover the shipping costs delivered back to you

The following reasons will be deemed invalid for an exchange or return:
  • Customer has lost part of an item or there is a unacceptable amount of wear or smell upon receiving the item.
  • Damaged by customer.
  • If there is no contact made within seven days after it has been received.
The customer is responsible for the return shipping costs.

* We accept size exchanges for clothing.

Business Hours

  • Online shopping
    We are available online 24 hours a day, 7 days a week, 365 days a year.
  • Customer Support
    We are working Monday to Friday, 9:00am to 6:00pm Hawaii time except Weekends and Holidays.

  • Phone
    We will be available to answer phone calls from 9:00 AM to 6:00 PM, Monday through Friday (Hawaii Time). We do not take phone orders so please place orders online.

Shipping & Handling

Free Shipping
All items with "Free Shipping" in their description will be shipped for free by USPS Priority Mail to ONLY USA domestic locations. Click
here to see all locations identified as "domestic" by USPS.

Shipments to Japan
All shipments to Japan will have two rates of shipping:
  • $6.10 (570yen) per order (not per item) as indicated in shipping description.
    For example, the shipping cost of one dress will be the same as purchasing five dresses.

  • $14.55 (1,340yen) per order (not per item) as indicated in shipping description.
    For example, the shipping cost of one Ipu is the same as purchasing 5.
Disclaimer: Shipping rates may change depending on the currency exchange rate.

International Shipping
International shipping will be calculated by the weight, dimensions, and location of your ordered items when the order is processed and you will be charged accordingly.

Tax Information

Sales Tax - We do not apply a sales tax to orders, unless they are shipped within the State of Hawaii.

Information Security

Our online store uses a shopping cart system created by Visual Internet Solutions, Inc. (parent company of AlohaOutlet.com). The shopping cart system uses safe encryption technology called Secure Socket Layer (SSL). Credit card and personal information will be protected by SSL during your online transactions.

For more information, please see
SSL & Online Security.

The information received from customers will not be given or sold to any third parties or used for solicitation of anything beyond our shop. For more information please see our privacy policy.

About Pictures

The pictures we have provided are in their best quality we can possibly provide. It is sometimes difficult to match the exact color of certain products with what is displayed on our photos, but we do our best. Your results may also vary depending on quality of the monitor you are using.

Store Info

Aloha Outlet Waikiki Store
(Waikiki Shopping Plaza 3F)

2250 Kalakaua Ave #314, Honolulu, HI 96815

Store hours: 10:30am - 7:00pm