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Please read this section carefully before submitting your questions.

Order
[Q] How do I place an order?
[Q] Do you accept orders by phone or e-mail?
[Q] Can you ship together (or bundle) items if I purchase from two or more different stores?
[Q] How do I check the status of my order?

Payment
[Q] What types of payments are accepted?
[Q] What is the cost of shipping? How is this calculated?
[Q] Will a Hawaii sales tax be imposed on my orders?
[Q] Are tariffs imposed?
[Q] Is it safe using my credit card on this website?
[Q] Why did my credit card company charge me even if I cancelled the order?

Order Inquiry
[Q] How do I verify my order?
[Q] Where do I inquire about my orders after I have bought something?
[Q] How do I cancel an order after it has been completed?

Delivery
[Q] What different shipping options are available for my delivery?
[Q] My order did not reach its destination.
[Q] Can I request a special time/date for my delivery to arrive?
[Q] Can you send my order to an address that is not mine?

Returns ・Exchanges
[Q] A wrong item was delivered to me.
[Q] The items ordered were defective/damaged.
[Q] Will I have to pay for the postage of returned items？

Order
[Q] How do I place an order?
[A] Please see our How to Buy section for more details.
[Q] Do you accept orders by phone or e-mail?
[A] Orders are ONLY made online, through the website of AlohaOutlet and its participating stores.
[Q] Can you ship together (or bundle) items if I purchase from two or more different stores?
[A] The shops that are part of www.AlohaOutlet.com are all independent companies. Items purchased from two or more shops cannot be shipped together in one package.
[Q] How do I check the status of my order?
[A] Simply log into "My Account" at www.AlohaOutlet.com or go to the "My Order" section found on most shops.
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Payment
[Q] What types of payments are accepted?
[A] This site only uses credit card transactions. Please check with each webshop for more information.
[Q] What is the cost of shipping? How is this calculated?
[A]

Most stores use shipping costs that are based from calculations of the USPS (United States Post offices) by weight or delivery time. (For USPS, the delivery charges may be lower if an item is light in weight). It will also differ depending on the delivery time you choose. Most stores offer regular, registered mail (with insurance coverage). Please see the Shipping policy section of each store for more details.

[Q] Will a Hawaii sales tax be imposed on my orders?
[A]

No, the Hawaii state tax will not be charged. If you are shipping to a Hawaii address, please contact the store for more information.
[Q] Are tariffs imposed?
[A]

Tariffs may only be imposed on international deliveries, when items go through customs. If you are ordering from outside the United States, please contact your local customs office for more information.
[Q] Is it safe using my credit card on this website?
[A] www.AlohaOutlet.com corresponds to SSL (Secure Socket Layer). The customer privacy is very important and is protected by using SSL Therefore, it is never seen by a third party, and is never released. Protecting the safety and individual information is very important.
[Q] Why did my credit card company charge me even if I cancelled the order?
[A] Before refunds are issued, stores will check if you have finalized your cancellation in the "Track Order" section. Sometimes your credit card may impose a fee, please check your credit card's policies as well. For the charge of your purchase(s), you will only receive a refund if you have cancelled your order in a timely manner or you have returned the item for a reason that is compliant with the store's return policy. Please read each store's return/exchange policies.
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Order Inquiry

(Track Order) 
[Q] How do I verify my order?
[A]

You will receive an e-mail regarding your order. Your order can also be verified through by logging into "My Account". You must login using your registered e-mail address and password.

[Q] Where do I inquire about my orders after I have bought something?
[A] Please log into "My Account" at www.AlohaOutlet.com or go to the "My Order" section found on most shops.
[Q] How do I cancel an order after it has been completed?
[A]

1. Please contact us by logging into "My Account".

2. In the "My Account" section, there will be a list of your order history.

3. Please click on the order to view more details, there is a cancel button for each item. 

4. Once the "Cancel Request" has been made, the shops will immediately receive your request. Please keep track of your order's status in this section.

* The Return and Cancellation policies may differ in each webshop. Please read the policies for returning and cancelling for each webshop in detail.*
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Delivery
[Q] What different shipping options are available for my delivery?
[A] There are different shipping options depending on the webshop. Carefully select your shipping options when you finalize your order. The common choices provided are usually from USPS: Regular, Registered and Insurance protected.
[Q] My order did not reach its destination.
[A] Please check the status of your order by logging into "My Account". Delivery may take a while since it is being shipped from Hawaii. Please check the expected the delivery date of each webshop you have purchased an item from. Delays may occur frequently during the holiday season due to more shipments.
[Q] Can I request a special time/date for my delivery to arrive?
[A] Sorry, but we are not able to because the arrival of your order will be determined by the shipping option you have selected.
[Q] Can you send my order to an address that is not mine?
[A] Yes, you may enter another address for your package to be mailed to.
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Returns ・ Exchanges
[Q] A wrong item was delivered to me.
[A] Please contact the webshop you have ordered the item(s) from. You can do this by logging into "My Account" or go to the "My Order" section. You can slo check at our list of shops.
[Q] The items ordered were defective/damaged, what should I do?
[A] Please contact us by logging into "My Account" or call us at the webshop you have bought from us immediately. Some shops will only accept your returns before a certain time period. We advise shoppers to read the return and exchange policy of each webshop before purchasing. Click here for the list of shops.
[Q] Will I have to pay for the postage of returned items？
[A] It depends on the policy of the store you have purchased your item(s) from. Please contact the webshop(s) directly by logging into "My Account", Phone, etc, to be certain. 
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Have we answered your questions？
If you have a question that is not listed here please e-mail us at  info@alohaoutlet.com
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