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Shipping & Exchange/Returns

Free Shipping

We offer FREE Shipping on all U.S. Domestic orders for any size and quantity.
Please see the chart below for details:

USPS Priority Mail®

Shipping Fee Order Processing*** Delivery Time Estimated Delivery
U.S. Domestic Free* 1-2 Business Days 3-5 Days 5-7 Business Days
International Varies Depending on Country** 1-2 Business Days 7-10 Days 10-14 Business Days

*Free U.S. Domestic shipping on most items except for some Hawaiian Instruments.
**We will e-mail you to confirm the International Shipping Fee before we ship your order.
***Order Processing may delay depending on the availability of your ordered items.

USPS logo

Exchange & Return Policy

If you are not 100% satisfied with your purchase, please return it to us for an exchange or refund within 7 days upon receiving the package (Returns must be unworn, in the state you received them, and in the original packaging).

You are responsible for the return shipping costs. When making an exchange, AlohaOutlet will cover the shipping costs delivered back to you.

We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. AlohaOutlet is not responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D. returns.

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How to Exchange or Return

Please contact AlohaOutlet by logging into “My Account":
  1. Go to My Account from マイアカウント or click on “My Account” located at the top right corner of the page.
  2. Login with your e-mail and password.
  3. Click the “Detail/Inquiry” (Blue Button), According to your Order Number.
  4. At the bottom of the screen, please contact us by using the form under “Order Inquiry” with the following information:
    • Your Full Name
    • Order Number
    • Returning Product Name and Size
    • Reason for the return/exchange. If it is an exchange, please provide the item name and size of the product you wish to exchange to.

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Please Send Your Return or Exchange to

2200 Kamehameha Highway #100
Honolulu, HI 96819

Additional Information on Exchanges

  • Contacting AlohaOutlet will allow the customer to be aware of the availability of the items and approximate time period before the exchange process.
  • If the exchange products are available, we will charge you for the exchange items and the package will be shipped out as soon as possible to provide you quicker service.

Return Refund Information

Once your return is received, your refund will be processed and a credit will be applied to your credit card within 1-2 business days upon receiving your package. Please note that depending on your credit card company, it may take an additional 5-10 business days for the credit to show up on your credit card account.

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How to Cancel Order/Item(s)

If your order/item(s) have NOT been Shipped, you can request for a cancel by phone or via e-mail by going through the following steps:
  1. Click on “My Account” located at the top right corner of the page.
  2. Login with your e-mail and password.
  3. Click the “Detail/Inquiry” (Blue Button), According to your Order Number.
  4. Please click the “Cancel” link according to the item(s) you would like to request a cancel.

Download our AlohaOutlet Exchange & Return Policy PDF here

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