We offer FREE Shipping on all U.S. Domestic orders.
*Some restrictions may apply. We also offer express shipping for U.S. and International customers.
**Orders take about 1-2 business days to process.
Please see the chart below for details:
*Free U.S. Domestic shipping on most items except for some Hawaiian Instruments and heavier items.
**Order Processing may delay depending on the availability of your ordered items.
***Please allow 1-2 additional days for remote areas. See DHL express for more information on delivery times. Additional time may also be added due to custom holds.
****Governmental regulations prohibit the shipment of various items to certain countries including but not limited to alcohol based items, shell based items, etc...
The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; please contact your local customs office for detailed information.
When customs clearance procedures are required it can cause delays beyond our original delivery estimates.
Making a single order rather than multiple orders will save you money for items with a shipping fee, as items with the same shipping fee will not increase no matter how many you purchase!
Exampe 1)When purchasing a Hawaiian Dress with a shipping fee of [$6.10], whether you order 1 or even 5 pieces, the shipping fee will still be [$6.10]!
*Please note the highest shipping fee of your ordered items will be charged.
Exampe 2) If you purchase a Hawaiian Dress with a shipping fee of [$3.00] and an Hawaiian Dress with a shipping fee of [$6.10],
no matter how many of each you purchase, the shipping fee will still be [$6.10]!
If you are not 100% satisfied with your purchase, please return it to us for an
exchange or refund within 30 days upon receiving the package (Returns must be unworn,
in the state you received them, and in the original packaging).
You are responsible for the return shipping costs. When making an exchange,
AlohaOutlet will cover the shipping costs delivered back to you.
We recommend that all returns and exchanges be sent via a traceable carrier such
as USPS, UPS or FedEx. AlohaOutlet is not responsible for packages not received
if sent via a non-traceable carrier. We do not accept C.O.D. returns.
Please contact AlohaOutlet by logging into My Account
Please Send Your Return or Exchange to
For GUEST CHECKOUT
If you purchased using GUEST CHECKOUT the return policy is the same however we ask that you contact us by replying to the confirmation email or contacting our customer service team directly at 808-922-0537.
Once your return is received, your refund will be processed and a credit will be
applied to your credit card within 1-2 business days upon receiving your package.
Please note that depending on your credit card company, it may take an additional
5-10 business days for the credit to show up on your credit card account.
If your order/item(s) have NOT been Shipped, you can request for a cancel by phone
or via e-mail by going through the following steps:
* Please contact us 3 days before you visit our Waikiki store to process returns or exchanges in store.
* Please bring the packing list included in your order when you exchange/return at the store.
* Return goods without Order No. (on the top right corner of the packing list) will not be accepted.
* Refunds will be done to the same credit card used at time of purchase.
* Exchanges will be prepared ahead of time. Items cannot be exchanged for in store items.
You will earn 1 point per $1.00 spent AFTER the item(s) are purchased from the shops
that are participating in the Point System.
*The points you will earn is shown below the price on each item under the item description.
*Points will NOT be earned on shipping & handling charges.
*There is NO expiration date on points.
*The point system rules are subject to change at any time.
You can get $1.00 off your next order for every 100 points spent at the 2nd step
of the checkout.
The points can ONLY be used in increments of 100 at the Checkout Example:
100 points = $1.00 off (US Dollars)
200 points = $2.00 off (US Dollars)
*Participating Point System Shops: AlohaOutlet
You can check your points by logging into My Account
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