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FAQ

Order

How do I make an account?

New customers will be able to make an account at the 2nd step of the checkout.

Do you accept orders by phone or e-mail?

Orders are ONLY made online, through the AlohaOutlet website.

How do I check the status of my order?

Simply log into My Account and click Detail/Inquiry.

I did not receive order confirmation email

When "Order confirmation email" does not arrive, it is thought that the registration of the e-mail address includes an error. You can confirm the e-mail address that had you register in My Account

Payment

What types of payments are accepted?

We only accept credit card transactions:

What is the cost of shipping?

We offer Free U.S. Domestic shipping on most items except for some Hawaiian Instruments. For more information on U.S. Shipping or International shipping, please click here.

Will Hawaii sales tax be imposed on my orders?

No, the Hawaii state tax will not be charged.

Are tariffs imposed?

The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; please contact your local customs office for detailed information.
When customs clearance procedures are required it can cause delays beyond our original delivery estimates.

Is it safe using my credit card on this website?

www.AlohaOutlet.com corresponds to SSL (Secure Socket Layer). The customer privacy is very important and is protected by using SSL Therefore, it is never seen by a third party, and is never released. Protecting the safety and individual information is very important.

Why did my credit card company charge me even if I canceled the order?

Before refunds are issued, stores will check if you have finalized your cancellation in the "Track Order" section. Sometimes your credit card may impose a fee, please check your credit card's policies as well. For the charge of your purchase(s), you will only receive a refund if you have cancelled your order in a timely manner or you have returned the item for a reason that is compliant with the store's return policy. Please click here for more information.

When will my credit card be charged?

Per our policy at the AlohaOutlet SelectShop, you only pay for item(s) when we ship them to you (unless it is a custom order). If the credit card is invalid, we will send you an e-mail with instructions to update your credit card information. Please note that this may delay your estimated delivery time.

Delivery

What shipping options are available?

We ship using the United States Postal Service (USPS). The U.S. domestic delivery time is normally 3-5 business days. International delivery is normally 7-10 business days. Please click here for more information.

I did not receive my package yet.

Please check the status of your order by logging into My Account. Delivery may take longer since we are shipping from Hawaii. Delays may occur frequently during the holiday season due to more shipments.

Can I request a special time/date for my delivery to arrive?

We are unable to have the package delivered at a special time/date because the delivery is determined by the shipping option.

Can you send my order to an address that is not mine?

Yes, you may enter a shipping address at the 2nd step of the checkout for your package to be shipped to.

Return/Exchange

How many days will I have to return/exchange?

Per our policy, you will have 14 days upon receiving the package to return or exchange your item. Please check our return and exchange policy for more information.

I did not receive my package yet.

Please check the status of your order by logging into My Account. Delivery may take longer since we are shipping from Hawaii. Delays may occur frequently during the holiday season due to more shipments.