About Shopping

Shipping

We offer FREE Shipping on U.S. domestic order when spending $25 or more all U.S. domestic orders.
*Some restrictions may apply. We also offer express shipping for U.S. and international customers.
**Orders take about 1-2 business days to process.
Please see the chart below for details:

	Shipping Provider	Shipping Fee	Transit Time	Estimated Delivery Time
U.S. Standard	United States Postal Service	Free when spending $25 or more*	3-5 Days	5-7 Business Days
U.S. Express	United States Postal Service / UPS	$34.90	2-3 Days	3-4 Business Days
International Standard	United States Postal Service	Varies Depending on Country	7-10 Days	10-14 Business Days
International Express	USPS / FEDEX ****	Varies Depending on Country	Varies Depending on Country Average 4-6 Business Days***	Average 6-8 Business Days

*Free U.S. Domestic shipping on most items except for some Hawaiian instruments and heavier items when purchasing $25 or more.
**Order processing may delay depending on the availability of your ordered items.
***Please allow 1-2 additional days for remote areas. Additional time may also be added due to custom holds.
****Governmental regulations prohibit the shipment of various items to certain countries including but not limited to alcohol based items, shell based items, etc...

About International Shipping

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for detailed information. When customs clearance procedures are required it can cause delays beyond our original delivery estimates.

International Shipping Fees

Making a single order rather than multiple orders will save you money for items with a shipping fee, as items with the same shipping fee will not increase no matter how many you purchase!

Exampe 1)
When purchasing a Hawaiian Dress with a shipping fee of [$6.10], whether you order 1 or 5 pieces, the shipping fee will still be [$6.10].
*Please note the highest shipping fee of your ordered items will be charged.

Exampe 2)
If you purchase a Hawaiian dress with a shipping fee of [$3.00] and an Hawaiian dress with a shipping fee of [$6.10], no matter how many of each you purchase, the shipping fee will still be [$6.10].

Exchange & Return Policy

No Returns or Exchanges for orders placed after Sept. 14th

Because we will be closing our website at the end of October we will no longer be able to process returns or exchanges for items purchased after Sept. 14th. If you feel that you have received a defective item or need additional assistance we will do our best to assist in whatever way we can. Please contact our customer service team and they will be able to assist you.

Please note that All sales are final for clearance sale items; these items cannot be returned or exchanged.

We encourage you to vist and shop at our partner website for future Hawaiian apparel and accessory purchases called Ka Makani. You can visit them at www.kamakani.com

How to Exchange or Return

Please contact AlohaOutlet by logging into My Account

Go to My Account from here or click on “My Account” located at the top left corner of the page.
Login with your e-mail and password.
Click the “Detail/Inquiry” (Blue Button), According to your order number.
At the bottom of the screen, please contact us by using the form under “Order Inquiry” with the following information:

Return Refund Information

If your order was placed before Sept. 15th, and your return package was received before Oct. 15th your order will still be eligible for refunds.

Once your return is received, your refund will be processed and a credit will be applied to your credit card/other payment method within 1-2 business days upon receiving your package. Please note that depending on your credit card company, it may take an additional 5-10 business days for the credit to show up on your credit card account.

How to Cancel Order/Item(s)

If your order/item(s) have NOT been shipped, you can request for a cancel by phone or via e-mail by going through the following steps:

Click on “My Account” located at the top left corner of the page.
Login with your e-mail and password.
Click the “Detail/Inquiry” (Blue Button), According to your order number.
Please click the “Cancel” link according to the item(s) you would like to request a cancel.

How to Earn Points

You will earn 1 point per $1.00 spend.

*The points you will earn is shown below the price on each item under the item description.
*Points will NOT be earned on shipping & handling charges.
*There is NO expiration date on points.
*The point system rules are subject to change at any time.